Consultation Details:
An Initial and Standard Consultation or Appointment typically lasts 60 minutes.
When the Lokomat is used during the initial consultation, the session extends to 120 minutes to accommodate the additional setup and treatment time, making the most of the client's appointment.
Each consultation includes 45 minutes of direct client interaction, followed by 15 minutes allocated for practitioner administration tasks such as documentation and planning.
Administration Time:
Practitioner administration time involves documenting session details and tracking progress toward client goals, as well as planning for upcoming appointments.
Our Allied Health practitioners are responsible for maintaining accurate records of each session, including the therapy approaches or interventions used, the outcomes achieved, and key discussions that took place.
Additionally, they document the NDIS goals addressed during the session and any progress made toward these objectives.
Travel Time:
For home or community visits, travel time is billed at the relevant hourly rate for each practitioner and Allied Health Assistant, in accordance with the NDIS Price Guide. This includes the actual time spent traveling to and from a participant’s location.
For visits beyond 20 kilometers from the clinic, additional charges will apply for the total kilometers travelled, as well as any toll costs incurred.
When multiple participants are seen in the same area, travel time and associated costs are shared and evenly divided among those participants to ensure fair and transparent billing.
NDIS Progress/Outcome Report:
Within 100 days prior to the participant’s NDIS plan end date, practitioners are required to complete a progress report to support the plan review process with the NDIA planner, Local Area Coordinator and/or support coordinator.
This report outlines the participant’s progress, outcomes achieved, and recommendations for future support.
Report writing will be billed at a minimum of 2.0 hours.
Short Notice Cancellations:
In the case of a ‘Short Notice Cancellation’ or a no-show, PhysioNXT will charge 100% of the agreed service fee from the participant’s NDIS plan, in accordance with the NDIS Pricing Arrangements and Price Limits, and as outlined in the participant’s service agreement.
A cancellation is considered ‘Short Notice’ if:
- The participant does not attend the scheduled appointment within a reasonable timeframe, or is not present at the agreed location when the practitioner arrives; or
- The participant provides less than two (2) clear business days’ notice before the scheduled service.
What are two clear business days?
Two clear business days means the cancellation must be made at least two full working days before the appointment, not including weekends or public holidays.
Example:
If a participant has an appointment at 10:00 AM on a Wednesday, notice must be given before 5:00 PM on the Saturday prior. A cancellation made any time after 5:00 PM on Saturday would be considered ‘Short Notice’ and subject to the full service fee.
Non-Face-to-Face Support Provisions (NF2F):
Practitioners may be involved in a range of Non-Face-to-Face (NF2F) activities that support a participant’s care. These can include attending care team meetings or case conferences, consulting with other healthcare professionals, and reviewing or updating treatment plans. They may also document session details, write progress reports, prepare therapy resources, and research interventions to improve client outcomes.
In addition, practitioners might communicate with clients or their families via phone or email for updates and follow-ups, coordinate with schools or workplaces, and complete other administrative tasks related to client care.
Practitioners will always inform you in advance when NF2F activities are required, explain their purpose, and outline how they provide value for money.
These services are billed at the practitioner’s standard hourly rate.