Privacy Policy for PhysioNXT

We may collect and hold personal information such as:

• Full name
   
• Email address
   
• Phone number
   
• Residential address (if required for home visits)
   
• NDIS status or funding type (plan-managed, self-managed, private)
   
• Medical information relevant to your care (if voluntarily provided)
   
• Other information you provide via forms, emails, phone calls, or in person

We collect your information when you:

• Submit a contact or enquiry form
   
• Use our online booking system
   
• Fill out a lead form via Google Ads or social media
   
• Call or email us
   
• Attend appointments and provide information in person
   

Your personal information is used to:

• Book and manage appointments
   
• Contact you about services or enquiries
   
• Deliver personalised physiotherapy or rehabilitation services
   
• Manage billing (including private health or NDIS-funded care)
   
• Comply with legal obligations

We do not sell your personal information. We may share it with:

• Allied health professionals involved in your care
   
• NDIS support coordinators or plan managers (if relevant)
   
• Our administrative staff and booking systems
   
• IT or marketing service providers (under strict confidentiality)
   

All third parties are required to comply with privacy obligations.

We store your information securely using trusted digital systems. We take reasonable steps to protect your data from misuse, interference, or unauthorised access. 

 You have the right to:

• Access the personal information we hold about you
   
• Request corrections to inaccurate or outdated information
   
• Withdraw your consent for future marketing contact
   

Our website may use cookies and Google Analytics to improve performance and understand user behaviour. This does not include identifying information unless provided by you.
 

If you have any questions about this policy or wish to make a privacy complaint or request, please contact:

PhysioNXT
Email: info@physionxt.com.au

Phone: +61 3 7042 7258
Address: 411 High Street, Ashburton VIC 3147